Malta Direct Holidays

On line Customer Satisfaction Survey

Dear Holiday Maker

Thank you for choosing to travel with us and we hope that you enjoyed your stay.
We value your opinions and to ensure that we maintain our high standards, we ask that you take a few moments to let us know your thoughts on your holiday and any improvements that you think we could make.
By completing this questionnaire you could win a voucher worth £250/€350 towards your next holiday with us.

Thank you for taking the time to complete this survey and we look forward to welcoming you back soon.

GABY MORRITT
Customer Service Manager, Malta Direct Holidays

Your Details



Title	Initials	Surname
Address


Town
County
Post Code
Telephone*
Email*
*Please provide these details if you agree for us to contact you with details of our holidays

Prior to booking your holiday

Which were the two most important elements when choosing your holiday with us

How did you find our website overall? excellent good fair poor

	Did you use a brochure to select your holiday?
		Yes	No

How did you find our brochure overall? excellent good fair poor

How long before departing did you book your holiday?
0-2 weeks	3-4 weeks	5-8 weeks
3-6 months	7-12 months	12+ months

	How did you book this holiday?
		Direct by telephone		Via our website		Other

	How many in your party?
		1		2		3-4		5-6		7-8		9+

If travelling with Infants / Children, what are their ages:-
1st Child	2nd Child	3rd Child
4th Child	5th Child	6th Child

Please tell us what you thought of the service you received before you departed for your holiday

At the airport

Who did you fly with?
	Air Malta		British Airways/GB Airways
	Alitalia	Other

	What class did you fly in?
		Economy		Business/Club class

How do you rate the following?

At resort

Transfer:

Please rate	Excellent	Good	Fair	Poor
Punctuality of transfers
Standard of vehicle

Our representatives:

	Did you attend any of the excursions arranged by our representatives?
		Yes	No

Overall satisfaction with excursions excellent good fair poor

Your accommodation, please tell us where you stayed and your impressions:

	Where did you go? (tick all that apply)
		Malta		Gozo		Comino		Sicily

	Accommodation 1
	Accommodation 2

if applicable: